What’s included

Wherever you travel with us, the quoted fare already covers:

• All tolls and road charges on the quoted route
• Parking at the pickup and drop-off point
• Driver gratuity
• Meet and greet with a name board on airport arrivals
• Flight tracking on airport pickups
• All distance from pickup to destination on point-to-point transfers

There is no booking fee, no card surcharge and no tip expected at the end of the trip — gratuity is in the fare and reaches the driver.

Four categories of cost are never inside a fixed fare, because they are levied by a border post, a park gate or a ferry operator rather than by us. They are named here with the corridors they apply to, so they are part of your quote conversation rather than a surprise at a boom gate:

If your route touches one of these: tell us at quote stage and we will set out what the crossing, gate or ferry will cost on the day and who pays it, before you book. Personal spending, meals, accommodation and anything bought en route are likewise outside the fare.

Passenger transfers

Free waiting time is included on every passenger booking:

• Airport, port and rail pickups — 45 minutes, timed from the actual landing or arrival rather than the time you booked, so immigration and baggage reclaim run inside the allowance. Airport pickups also include flight tracking and a meet-and-greet with a name board.
• All other pickups — 15 minutes, from the scheduled pickup time.

On a passenger transfer we do not charge for excess waiting. There is no published per-minute rate beyond the free allowance and none is levied. What the allowance does define is the no-show line — see the Cancellation Policy — so if you are running late, message us and the booking stays live.

Delivery, freight and medical

The goods and medical lines are different, and deliberately so: a vehicle held at a loading bay or a ward is time that cannot be recovered. These allowances are shorter, and waiting beyond them is billed:

Waiting on these lines is added to the job as an extra and appears on the invoice, so what was billed and for how long is always visible. Loading and unloading inside the free allowance is never charged separately.

Where these apply: Distance-priced fares only. Fixed-price corridors — every route with a published fare — are all-inclusive and carry no time-of-day surcharge.

Two time-of-day uplifts exist on distance-priced work. They are applied when your quote is calculated, so the price you are shown already includes any that applies — nothing is added afterwards or collected by the driver:

Uplifts do not stack. Where more than one applies to the same pickup, only the largest is charged — a Saturday night pickup is charged once, not twice. If your route has a published fixed fare, that fare is what you pay whatever the hour.

No meters and no real-time surge. A small number of destinations carry a published seasonal uplift in peak months — where it applies it is already inside the price you are quoted, and it never changes after you book.

A seasonal uplift is tied to a destination and a set of months — peak game-viewing and migration windows, whale and wildflower seasons, and a handful of large annual events — where vehicles and drivers are genuinely scarce and repositioning costs more. Unlike the night and weekend uplifts above, a seasonal period can affect a fixed-corridor price.

What this means in practice: the same route can quote differently in different months, and the same route quoted twice in the same minute will not. There is no meter, no multiplier applied at dispatch and no price change after you have booked — the quote you accept is the price.

On hourly and by-the-day hire you book the vehicle and driver for a period rather than a route, so distance is allowanced rather than unlimited:

• 24 km per booked hour is included — a 96 km allowance on a four-hour hire, and so on. For city work that is comfortably more than most itineraries use.
• Distance beyond the allowance is charged per kilometre, at the per-km rate for your vehicle class. It is settled after the trip, because at booking time nobody yet knows how far the day will run. Everything in the included list above still applies — tolls, parking and gratuity are covered.

Point-to-point transfers work the other way round: all distance from pickup to destination is included in the fixed fare, with no per-kilometre element at all.

What the fare includes

One large or hold bag plus one small cabin item per passenger, on every vehicle class. The driver handles the bags at both ends and there is nothing to pay for them.

As a working guide we allow 23 kg per hold bag and 8 kg per cabin item. Vehicles are not weight-limited the way an aircraft is — those figures exist so the driver knows what they are lifting and so we send a vehicle the luggage actually fits into.

Tell us the bag count when you book

The bag count on the booking form decides which vehicle we send. If your party's luggage is more than the class you have chosen can carry, the quote moves you up a class and shows you that price before you pay. It happens at booking, in the open — never as a surcharge at the kerb.

If there is more luggage on the day than the booking said, the driver takes what safely fits. Anything left over is either a second vehicle at the applicable fare or, if you would rather not travel, a no-show under the Cancellation Policy. One line on the booking form avoids all of it.

Oversized and special items

Golf bags, skis, surfboards, bicycles and oversized instruments must be declared at booking, and each is a paid extra quoted before you pay — a golf bag is R858,40 per bag, and a bag over 23 kg or airline size is R343,73. Where an item is not declared, carriage is not guaranteed: a bicycle does not go into a sedan whatever the goodwill on the day.

Mobility aids and medical equipment

Tell us what you are bringing so the right vehicle arrives. A folding wheelchair is R659,59 and a non-folding chair R926,77, which also needs an XL or accessible vehicle — so the class steps up and the fare with it. Both are quoted at booking and shown before you pay; the driver never collects anything at the kerb.

Child seats are a paid extra, not a free inclusion. Infant, toddler and booster seats are available as paid extras and must be selected at booking so the correct seat is fitted before the driver departs.

Tell us the child’s age when you book. A seat that is not on the booking cannot be fitted on the day, and the driver cannot lawfully carry a child without the correct restraint.

Assistance animals

Guide dogs and other assistance animals travel on every vehicle, at no charge, and are never refused. No carrier is required and nothing has to be declared — though telling us means the driver is expecting you.

Other pets

Pets are welcome on declaration at booking, subject to the operator accepting them. Our vehicles come from a network of vetted operators and not all of them carry animals, so we confirm your booking rather than promise on their behalf. It is also why an undeclared pet at the kerb may not travel.

Pets travel in a carrier or crate, in the boot or the footwell.

What it costs: R858,40 per dog in a carrier, or R1 230 per large dog, which needs an XL or SUV so the vehicle class steps up too. It covers handling and cleaning, it is added to your quote before you pay, and the driver never collects it. There is no charge for assistance animals.

Crossing a border with an animal

Veterinary permits, import paperwork and any fee levied at the post are yours to arrange and pay, on the same footing as the other border costs in what is not included. This applies on the Kazungula, Beitbridge, Lebombo/Maputo and Victoria Falls Bridge corridors.

Passenger transfers

Each additional stop beyond the booked route is charged at R150 per additional stop (up to 15 min); R350 on a coach or minibus.

Delivery and freight

Multi-drop work is routine on the goods lines, so it is rated rather than quoted case by case. Additional stops beyond the first drop are charged at:

Stops added to a goods job are selected at booking and appear as a line on the invoice. Waiting at each stop runs against the allowance for that line in the waiting time section above.

On any line, adding a stop on the day is at the driver’s discretion and depends on their following booking — it is always safer to have it on the itinerary.